Frequently Asked Questions
Last Updated on February 29, 2021
Yes! We offer Free Standard Shipping on all orders of lawn mowers, sheds, trailers, generators, and coffee machines within the United States. No minimum purchase is required.
Handling Time: 1 to 2 Business Days (Mon–Fri)
Transit Time: 3 to 5 Business Days (Mon–Fri)
Total delivery time is typically 4 to 7 business days after placing your order.
Our daily cut-off time is 5:00 PM (PST – Los Angeles).
Currently, we only ship within the United States.
We offer a 30-day return policy. If you are not satisfied, you can return your lawn mower, shed, trailer, generator, or coffee machine within 30 days of delivery.
Items must be:
- Unused and in original condition
- In original packaging
- With all included parts and accessories
No, we do not charge any restocking fees ($0.00).
If the item is defective, damaged, or incorrect, urbanelan will cover return shipping.
If the return is due to customer reasons (e.g., change of mind, wrong item ordered), the customer is responsible for return shipping costs.
Once your order is shipped, you will receive a Shipping Confirmation email with a tracking number. You can use it on our Order Tracking page or the courier’s website to monitor your delivery.
Email Us on
info@urbanelan.site with your Order ID and photos of the damaged product.
info@urbanelan.site with your Order ID and photos of the damaged product.
We will arrange a free replacement or full refund.
Our team responds within 24 hours.
